Refund policy
At FanCove, your satisfaction matters to us. We want you to feel confident every time you shop with us. If something isn't right with your purchase, we're here to help.
We offer a 30-day free return and refund policy to make your shopping experience as simple and worry-free as possible.
Please review the following policy for information about returns, refunds, and eligible purchases.
1. 30-Day Return Window
You have 30 calendar days from the date your order is delivered to request a return.
If 30 days have passed since delivery, we may no longer be able to offer a return or refund, except where applicable consumer protection laws provide otherwise.
To qualify for a standard return, the item should:
Be unused and in its original condition.
Include its original packaging, accessories, and components where reasonably available.
Be free from damage caused by improper use or handling.
Be accompanied by your order number or proof of purchase.
We understand that you may need to inspect a product before deciding whether to keep it. Reasonable inspection necessary to evaluate an item does not automatically disqualify a return.
2. Free Returns
FanCove offers free returns within the 30-day return period.
You will not be charged a return shipping fee for an approved return arranged through our customer support team.
To start a return:
Contact us at support@FanCove.space.
Include your order number and the item you wish to return.
Tell us the reason for your return.
Our support team will provide the return instructions and explain the next steps.
Follow the return instructions provided by our team.
Please do not send products to our business address without receiving return authorization and specific instructions.
For international returns, we will provide appropriate return arrangements and instructions.
3. Damaged, Defective, or Incorrect Items
We want every order to arrive in good condition and match what you purchased.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
Your order number.
A description of the issue.
Clear photographs or videos showing the problem, where applicable.
After reviewing your request, we will work with you to find an appropriate solution, which may include:
A free replacement.
A full refund.
Another suitable resolution agreed upon with you.
You will not be required to pay return shipping costs for an item confirmed to be defective, damaged, or incorrectly supplied.
4. Refund Policy
Once your return is received and reviewed, we will notify you of the refund decision.
If your refund is approved:
The refund will be issued to your original payment method whenever possible.
The refund will cover the eligible amount paid for the returned item.
No restocking fee will be charged for an approved return.
Original standard shipping charges will not be deducted because FanCove offers free shipping.
Please allow time for your payment provider or financial institution to process the refund after it has been issued. The time required for the funds to appear in your account depends on your payment provider.
If you have not received your refund after the applicable processing period, please contact us at support@FanCove.space.
5. Exchanges
If you would like a different product, size, or variation, please contact our support team.
We will review your request and advise whether an exchange or a return followed by a new order is the most suitable option.
Any replacement or exchange arranged because of a confirmed product defect or fulfillment error will be provided without additional shipping charges.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have not yet been processed or dispatched may be eligible for cancellation.
Once an order has been dispatched, it may no longer be possible to stop delivery. In that situation, you may request a return under our 30-day return policy after receiving the package.
7. Items Not Eligible for Standard Change-of-Mind Returns
Where permitted by applicable law, the following circumstances may be excluded from standard change-of-mind returns:
Items damaged through misuse, accidents, or improper handling after delivery.
Products that have been materially altered or modified by the customer.
Items returned with missing essential components or accessories that were supplied with the order.
Items showing unreasonable use beyond what is necessary for inspection.
These limitations do not affect your legal rights regarding defective, damaged, misdescribed, or incorrectly supplied products.
8. Return Shipping Costs
Approved standard returns within the 30-day period are free of charge.
If your return is due to an error on our part, such as receiving an incorrect or defective item, FanCove will arrange an appropriate free return solution.
Please contact our support team before arranging any return shipment independently.
9. Refund Processing and Payment Methods
Refunds are normally issued to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment service provider, additional processing time may be required before the refund appears in your account.
We cannot control the processing times of external financial institutions, but our team will assist you if you experience a refund-related issue.
10. Consumer Rights
This policy is intended to provide a straightforward and customer-friendly return experience.
Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights or legal remedies available under the laws applicable to your purchase.
Where applicable law provides greater protection than this policy, your statutory rights will prevail.
11. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
FanCove Customer Support
Email: support@FanCove.space
Website: https://FanCove.space
Address: Zweiackerstrasse 65, Zürich, Switzerland
Phone: +41 78 516 9324
At FanCove, your satisfaction is our priority. Thank you for shopping with us!